Booking Conditions and Information
Strictly Families Only
We offer the accommodate for family bookings only and we reserve the right to
terminate any bookings, without refund, which are found to be of young people
not supervised by parents/adults, even though the booking may have been made
by a parent/adult. We also reserve the right to retain part or all of the pre-paid
security deposit for extra cleaning, breakages and damage done to the property
Conditions of Hire
This booking is for the purpose of a holiday so that the hirer will not get
a security of tenure.
Payment
A non-refundable deposit of £50 is required for each week reserved upon
confirmation of booking. The balance of the rent must be paid four weeks prior
to the date of arrival, any monies paid in connection with any letting will
not be returned, unless the cancellation is caused by the action of the property
owner. A £100 per week booking security deposit is required in addition
to the advertised rental and will be returned to you 21 days after departure
unless the property has been left in an unacceptable condition. Properties will
be checked on departure days and breakages, damage or excessive cleaning required
will be notified to you and the cost for repair/remedy will be deducted accordingly.
Cancellation
In the event of a visitor wishing to cancel the holiday we must be notified
in writing at the earlier possible moment. We will do our best to rebook the
accommodation but an administration charge of £20 will be levied. If we
are unable to rebook the accommodation the visitor will be liable for the full
amount due under the contract even though the accommodation is not taken up.
Visitors requiring cancellation insurance must make their own arrangements.
Arrival and Departure Times
The bookings are from Saturday to Saturday. Visitors are requested to arrive
no earlier than 3.00 pm on the day of arrival and are requested to leave no
later than 10.30 am on the day of departure. Arrangements for short breaks should
be made at the time of booking.
Linen
Visitors are requested to bring their own bed linen, pillowcases, towels and
tea towels. Duvets and pillows are supplied.
Pets
Strictly no pets allowed.
Smoking
Strictly no smoking allowed
Damage
Holiday tenants are responsible for normal everyday cleaning and for keeping
the property in an orderly fashion. They are requested to leave the property
in a clean and tidy condition on vacation of the property. Liability for damage
done to the property or equipment or for excessive cleaning necessary on vacation
is the responsibility of the person who signs the booking form. Charges for
these liabilities will be deducted from the security deposit. This includes
lost keys, breakages etc., which must be reported to us before departure.
Lost Property
If any belongings are left behind and a request is made to send them on then
we reserve the right to charge a minimum fee of £5 to cover postage and
packing. Please ensure you check your accommodation thoroughly before you leave.
Electricity and Gas
Rental is inclusive of gas and electricity
Overcrowding
The property accommodates a maximum of 6 people, in no way should this figure
be exceeded. We reserve the right to immediately terminate a booking if more
than 6 people are found to be staying.
Problems
We are most anxious that all visitors booking holidays with us have an enjoyable
time. In the event of a problem the visitor must contact us immediately. No
complaints will be considered unless raised immediately during the course of
the hire period to enable the complaint to be verified.
Contact:
49 Ashlawn Crescent
Solihull
West Midlands
B91 1PS
Telephone number 0121 681 1766
To Download a booking
form - click here